Refund Policy | UK Study Navigator

This Refund Policy explains when you can request a refund for the UK Study Navigator full report. We want you to be happy with your purchase, so please read it carefully.

1. Digital product

The full report is a personalised digital product. Once you have completed the checker and paid, we generate the report based on your answers and send you a private access link.

2. When you are eligible for a refund

You may request a refund within 14 days of purchase if:

You have not yet opened or viewed the full report via the access link, or
The report could not be generated or delivered due to a technical fault on our side.

Because the report is customised to your answers and delivered immediately, we generally cannot offer refunds once the report has been opened and viewed.

3. How to request a refund

Email us at support@ukstudynavigator.com with the subject line "Refund Request" and include:

The email address you used to purchase the report.
The date of purchase.
The reason for your refund request.

We aim to respond within 2 working days. Approved refunds will be returned to the original payment method. Processing times may vary depending on your payment provider.

4. Refund method

Approved refunds are issued to the original payment method used at checkout. If the original method is no longer available, we will contact you to arrange an alternative.

5. Chargebacks and disputes

We encourage you to contact us first if you are unhappy with your purchase. If you raise a chargeback or payment dispute before contacting us, we reserve the right to suspend access to the report until the dispute is resolved.

6. Exceptions

Refunds are not granted where:

You have already opened and viewed the full report.
You made an accidental purchase but opened the report before contacting us.
You provided incorrect answers in the checker and are dissatisfied with the result. You may retake the checker at any time and generate a new report by purchasing again.

7. Changes to this policy

We may update this Refund Policy from time to time. The version in force at the time of your purchase applies to that purchase.

8. Contact

For refund questions or to request a refund, email support@ukstudynavigator.com.